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Wolf Coffee's Terms and Conditions

PRIVACY POLICY

General Statement of Principles

As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card info, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at howl@wolfcoffee.com with your request.

Information Correction or Removal
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at howl@wolfcoffee.com with the details of your request.

 

PRODUCT RETURNS OR EXCHANGES

We want you to be completely satisfied. If for any reason, you are not pleased with your purchase, or if your order is incomplete, incorrect, or damaged, please contact us: howl@wolfcoffee.com or call us toll free at (800) 808-7089.

Our regular business hours are Monday-Friday from 10 am to 5 pm (Pacific Standard Time). After hours, you will reach our voice mail, please feel free to leave us a message and we will return your call.

 

SHIPPING

All orders are shipped on Mondays and Thursdays.  Your order will ship out on whichever day is closest to the date of purchase.  Please click here to view our calendar.

Standard Ground shipping with UPS and USPS
Standard Ground shipping is available to all 50 states and APO/FPO addresses. Orders placed with Standard Ground shipping usually ship the next business day and typically arrive in two (2) to six (6) business days. Shipments to the Continental US (not including P.O. Boxes) are sent via USPS or UPS depending on weight and location. Shipments to AK, HI, and P.O. Boxes are sent via USPS.  Shipments to APO/FPO address are included in the AK, HI and P.O. Box rates and are shipped via USPS. 

Flat Rate Shipping 
Flat Shipping rates within the U.S. and APO/FPO addresses are listed below. Regardless of your order size you pay the one low flat rate. International shipments are available with rates listed in the shopping cart****. To calculate shipping charges for a tour, multiply the shipping rate by the number of months in the tour. 

Please note that shipping weights of your package are rounded up to the next pound.  If we are shipping 1.1 pounds, the postal service will charge for 2 lbs.

Use caution when entering your mailing vs. shipping address.  It costs less to ship to a physical mailing address, so keep this in mind when entering your shipping address, as a P.O. Box is not our top recommendation.  To keep ground shipping prices as low as possible, we automatically choose the most efficient carrier based on weight and location.  Your package could be shipped via United States Postal Service OR UPS.  If you are unable to receive EITHER USPS or UPS, please call Wolf Coffee at (707) 431-9090 for assistance.