RETURNS & REFUNDS POLICY
Due to the perishable nature of coffee and food products, the following conditions apply:
Return Window: You have 14 days after receiving your order to request a return.
Unopened Products: Unopened, sealed coffee bags and merchandise may be returned within 14 days of delivery. Items must be undamaged, in their original packaging, and accompanied by proof of purchase.
Opened Products: For safety and hygiene reasons, we cannot accept returns of opened coffee or food products, except in cases of defective or incorrectly shipped items.
Return Process: To request a return, please email howl@wolfcoffee.com with your order number and reason for return. Items returned without prior authorization will not be accepted.
Return Shipping: Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or incorrect, please contact us at howl@wolfcoffee.com so we can make it right.
REFUNDS
Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at howl@wolfcoffee.com.